Privacy

IMPORTANT: Privacy and Cookies explanation, conforming to the Information Commissioner's Office guidelines

This privacy notice tells you what to expect when the LED Light Engine UK Ltd web site collects personal information. It applies to information we collect about:

  • visitors to our websites
  • people who use our services, eg who subscribe to our newsletter or request information from us
  • people who notify under the Data Protection Act

Visitors to our websites

When someone visits www.LightEngine.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting either of our. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by the www.LightEngine.co.uk

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.


Cookie

Purpose

More information

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. .

Search engine

The search engine on our website is designed to be as powerful and easy to use as the popular search engine Google. The search is made possible by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content on our site. All search requests are handled by the appliance and the information is not passed on to any third party, including Google.

People who call us

When you call our number we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness.

People who use the services of LED Light Engine UK Ltd

We offer various services our customers. We may send out publications and distribute an electronic newsletter. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.

We have to hold the details of the people who have requested our service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a service to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

People who ‘notify’ under the Data Protection Act 1998

Many businesses are required by law to ‘notify’ certain specified information to the Information Commissioner. This may contain personal information, for example where the business is a sole trader. LED Light Engine UK Ltd compiles this information into a register which it is required by law to make publicly available. LED Light Engine UK Ltd puts technical measures in place to prevent the bulk down-load of the electronic version of the register. However, as the register is publicly available, LED Light Engine UK Ltd cannot give any guarantees as to how the information contained on the register will be used by those accessing it.

When businesses fill in our forms, they are asked to provide the contact details. LED Light Engine UK Ltd will use this for its own purposes, for example where we have a quer, but will not put it on the public register.

When we request information as part of the notification process, we make it clear where the provision of information is required by law and where it is voluntary. .

Complaints or queries

LED Light Engine UK Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of LED Light Engine UK Ltd collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

If we do hold information about you we will:

  • give you a description of it
  • tell you why we are holding it
  • tell you who it could be disclosed to

To make a request to LED Light Engine UK Ltd for any personal information we may hold you need to put the request in writing addressing it to our privacy department, or writing to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our privacy department.

Disclosure of personal information

In many circumstances we never disclose personal data without consent but you can also get further information on:

  • agreements we have with other companies for sharing information
  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime
  • our instructions to staff on how to collect, use and delete personal data and how we check that the information we hold is accurate and up to date.

To make a request to LED Light Engine UK Ltd for any personal information we may hold you need to put the request in writing addressing it to our privacy department, or writing to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our privacy department.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit

Changes to this privacy notice

We try to keep our privacy notice updated. This privacy notice was last updated on 01 June 2012.

How to contact us

Requests for information about our privacy policy can be emailed to our privacy department.

LED Light Engine UK Ltd
Liverpool Science Park,
Mount Pleasant ,
Liverpool
L3 5TF